Q: What types of issues can you fix through the Internet?
We can fix nearly any issue imaginable. Some common issues we resolve for home and business customers alike are:

• Virus Removal
• Slow Computer
• Windows freezing or crashing
• Printer setup & repair
• E-mail/Outlook Issues
• Microsoft Office Issues
• Network setup, issues & security
• IPod and Digital Camera setup or repair...and MUCH more!

Contact us for a free diagnosis!

Q: How can you fix my issue through the Internet?
We do this by means of remote support. This is what allows us to utilize the Internet in order to fix your computer. It’s just as if we were sitting there in person. What you see on your computer screen is what we see. You can sit back and watch us or you can work on something else while your technician is fixing your computer. It's your choice! Either way, it's 'hands-free'!

Q: Are your technicians qualified to work on my computer?
Yes. Our staff consists of Microsoft® MCSE/MCP Certified professionals; Veteran Network Administrators and A+ certified technicians.  No matter if your problem is software or hardware related, we are prepared to properly diagnose and repair your issue. Each and every technician is carefully screened, has 7+ years experience in a help desk/on-site environment and completes an extensive 3-week training course on providing excellent customer service and working with our advanced remote assistance technology. Add a sincere desire to take care of our customers' needs and you have an unbeatable team! That's MyNerdSquad.com. That's the difference!

Q: Is your work guaranteed?
Yes. We offer a 5-day warranty period for all work performed. At MyNerdSquad.com, our customers' satisfaction is very important to us.

Q: How much does this cost?
We proudly offer flat-rate per-issue pricing.  Meaning, even if resolving a computer issue takes longer than expected, we will not charge you extra. Ever. We will stand by our original quote given to you. Our flat-rate prices vary based upon the nature of your specific needs. We will tell you up-front how much our services are so that there are no hidden costs and nothing is left to the imagination! Experience the best in customer service and computer support, you deserve it! If we cannot fix your issue, you owe us nothing. Simple as that. You have nothing to lose. Contact us for a free diagnosis!

Q: How can I pay for this?
We accept Visa, MasterCard, American Express, Discover Card as well as PayPal.  Once you agree to service from us we will begin solving your issue immediately. Upon completion of services we will demonstrate to you that it is fixed, make sure you are satisfied with the work performed, and proceed to collect payment immediately.

Q: Do you charge to diagnose my computer problem?
No. We will have you show us your issue and immediately proceed to resolve it right then and there for you with your permission. We don't feel that it is fair to give you a price for a service until we see what is wrong. We truly believe that honesty and integrity are key to our customers' satisfaction.

Q: Can you get back into my computer after you fix it?
No. Once your service is complete our ability to use your computer is automatically removed by our software.

Q: How long does the average support session last?
Anywhere from 15 minutes to 4 hours depending on the issue involved. Since our prices are on a flat-rate, you won't have to pay extra no matter how long a support session takes.

Q: Is it secure?
Yes, our remote support application uses SSL encryption to provide a safe and secure connection to your computer.